{"id":771,"date":"2016-02-15T01:00:36","date_gmt":"2016-02-15T06:00:36","guid":{"rendered":"http:\/\/StealtheShow.com\/podcast\/?p=771"},"modified":"2020-02-24T07:08:39","modified_gmt":"2020-02-24T12:08:39","slug":"hug-your-haters-jay-baer","status":"publish","type":"post","link":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/","title":{"rendered":"063 Hug Your Haters &#8211; with Jay Baer"},"content":{"rendered":"<h1>Listen Now<\/h1>\n<div class=\"powerpress_player\" id=\"powerpress_player_8546\"><!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-771-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/traffic.libsyn.com\/michaelport\/STS-063-jay-baer-hug-your-haters.mp3?_=1\" \/><a href=\"http:\/\/traffic.libsyn.com\/michaelport\/STS-063-jay-baer-hug-your-haters.mp3\">http:\/\/traffic.libsyn.com\/michaelport\/STS-063-jay-baer-hug-your-haters.mp3<\/a><\/audio><\/div><p class=\"powerpress_links powerpress_links_mp3\" style=\"margin-bottom: 1px !important;\">Podcast: <a href=\"http:\/\/traffic.libsyn.com\/michaelport\/STS-063-jay-baer-hug-your-haters.mp3\" class=\"powerpress_link_pinw\" target=\"_blank\" title=\"Play in new window\" onclick=\"return powerpress_pinw('https:\/\/StealtheShow.com\/podcast\/?powerpress_pinw=771-podcast');\" rel=\"nofollow\">Play in new window<\/a> | <a href=\"http:\/\/traffic.libsyn.com\/michaelport\/STS-063-jay-baer-hug-your-haters.mp3\" class=\"powerpress_link_d\" title=\"Download\" rel=\"nofollow\" download=\"STS-063-jay-baer-hug-your-haters.mp3\">Download<\/a><\/p>\n<p>Want to know how you can use customer complaints to strengthen your business? Listen in as Jay Baer explains the best way to talk to &#8220;haters&#8221; on social media.<\/p>\n<p>Jay is a business strategist, and\u00a0the founder of the strategy consulting firm, Convince and Convert.<\/p>\n<p>Jay is also a New York Times best-selling author of five books. His latest book, &#8220;Hug Your Haters&#8221; helps businesses understand how to deal with unsatisfied customers, especially on social media.<\/p>\n<p>In this episode we discussed:<\/p>\n<ul>\n<li>Why instead of avoiding &#8220;haters,&#8221; you should\u00a0connect with them. (2:38)<\/li>\n<li>How negative feedback can make you a better speaker. (3:07)<\/li>\n<li>The dangers of ignoring customer complaints online. (8:21)<\/li>\n<li>The &#8220;Hug Your Haters Formula.&#8221; (11:53)<\/li>\n<li>Why you should NEVER reply to a customer&#8217;s negative comment more than twice online. (12:38)<\/li>\n<li>How to spend the appropriate amount of time and resources when responding to customers. (14:05)<\/li>\n<li>How to avoid an argument when someone&#8217;s complaint is aggressive. (23:11)<\/li>\n<li>Why empathy for your customers is important. (26:00)<\/li>\n<li>How to manage your feelings when facing criticism, and a touching story you have to hear. (23:11)<\/li>\n<\/ul>\n<p>Find out more about <a href=\"http:\/\/www.jaybaer.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">Jay Baer<\/span> <\/a>and his book <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/hugyourhaters.com\" target=\"_blank\" rel=\"noopener noreferrer\">Hug Your Haters<\/a><\/span>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Listen Now Want to know how you can use customer complaints to strengthen your business? Listen in as Jay Baer explains the best way to talk to &#8220;haters&#8221; on social media. Jay is a business strategist, and\u00a0the founder of the strategy consulting firm, Convince and Convert. Jay is also a New York Times best-selling author [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":772,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[70,6],"tags":[18,12,37,19,23,8],"class_list":["post-771","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-season-1","category-steal-the-show","tag-business-success","tag-communication","tag-customer-service","tag-leadership","tag-meeting","tag-speaking"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>063 Hug Your Haters - with Jay Baer &#8211; Steal the Show with Michael Port<\/title>\n<meta name=\"description\" content=\"Want to know how you can use customer complaints to strengthen your business? Jay Baer explains the best way to talk to &quot;haters&quot; on social media.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"063 Hug Your Haters - with Jay Baer &#8211; Steal the Show with Michael Port\" \/>\n<meta property=\"og:description\" content=\"Want to know how you can use customer complaints to strengthen your business? Jay Baer explains the best way to talk to &quot;haters&quot; on social media.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/\" \/>\n<meta property=\"og:site_name\" content=\"Steal the Show with Michael Port\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/michaelport\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-15T06:00:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-24T12:08:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"711\" \/>\n\t<meta property=\"og:image:height\" content=\"374\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Michael\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/\",\"url\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/\",\"name\":\"063 Hug Your Haters - with Jay Baer &#8211; Steal the Show with Michael Port\",\"isPartOf\":{\"@id\":\"https:\/\/StealtheShow.com\/podcast\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg\",\"datePublished\":\"2016-02-15T06:00:36+00:00\",\"dateModified\":\"2020-02-24T12:08:39+00:00\",\"author\":{\"@id\":\"https:\/\/StealtheShow.com\/podcast\/#\/schema\/person\/0aa1d00590ec99641e19fe1df8c7986b\"},\"description\":\"Want to know how you can use customer complaints to strengthen your business? Jay Baer explains the best way to talk to \\\"haters\\\" on social media.\",\"breadcrumb\":{\"@id\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#primaryimage\",\"url\":\"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg\",\"contentUrl\":\"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg\",\"width\":711,\"height\":374,\"caption\":\"063 Hug Your Haters with Jay Baer\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/StealtheShow.com\/podcast\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"063 Hug Your Haters &#8211; with Jay Baer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/StealtheShow.com\/podcast\/#website\",\"url\":\"https:\/\/StealtheShow.com\/podcast\/\",\"name\":\"Steal the Show with Michael Port\",\"description\":\"Podcast, Book and Resources.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/StealtheShow.com\/podcast\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/StealtheShow.com\/podcast\/#\/schema\/person\/0aa1d00590ec99641e19fe1df8c7986b\",\"name\":\"Michael\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/StealtheShow.com\/podcast\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/32e2c9c4cab79a08e8c7fe28eb0689a0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/32e2c9c4cab79a08e8c7fe28eb0689a0?s=96&d=mm&r=g\",\"caption\":\"Michael\"},\"url\":\"https:\/\/StealtheShow.com\/podcast\/author\/michael\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"063 Hug Your Haters - with Jay Baer &#8211; Steal the Show with Michael Port","description":"Want to know how you can use customer complaints to strengthen your business? Jay Baer explains the best way to talk to \"haters\" on social media.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/","og_locale":"en_US","og_type":"article","og_title":"063 Hug Your Haters - with Jay Baer &#8211; Steal the Show with Michael Port","og_description":"Want to know how you can use customer complaints to strengthen your business? Jay Baer explains the best way to talk to \"haters\" on social media.","og_url":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/","og_site_name":"Steal the Show with Michael Port","article_publisher":"https:\/\/www.facebook.com\/michaelport","article_published_time":"2016-02-15T06:00:36+00:00","article_modified_time":"2020-02-24T12:08:39+00:00","og_image":[{"width":711,"height":374,"url":"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg","type":"image\/jpeg"}],"author":"Michael","twitter_misc":{"Written by":"Michael","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/","url":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/","name":"063 Hug Your Haters - with Jay Baer &#8211; Steal the Show with Michael Port","isPartOf":{"@id":"https:\/\/StealtheShow.com\/podcast\/#website"},"primaryImageOfPage":{"@id":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#primaryimage"},"image":{"@id":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#primaryimage"},"thumbnailUrl":"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg","datePublished":"2016-02-15T06:00:36+00:00","dateModified":"2020-02-24T12:08:39+00:00","author":{"@id":"https:\/\/StealtheShow.com\/podcast\/#\/schema\/person\/0aa1d00590ec99641e19fe1df8c7986b"},"description":"Want to know how you can use customer complaints to strengthen your business? Jay Baer explains the best way to talk to \"haters\" on social media.","breadcrumb":{"@id":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#primaryimage","url":"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg","contentUrl":"https:\/\/stealtheshow.com\/podcast\/wp-content\/uploads\/2016\/01\/steal-the-show-podcast-michael-port-episode-063-jay-baer-hug-your-haters.jpg","width":711,"height":374,"caption":"063 Hug Your Haters with Jay Baer"},{"@type":"BreadcrumbList","@id":"https:\/\/StealtheShow.com\/podcast\/hug-your-haters-jay-baer\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/StealtheShow.com\/podcast\/"},{"@type":"ListItem","position":2,"name":"063 Hug Your Haters &#8211; with Jay Baer"}]},{"@type":"WebSite","@id":"https:\/\/StealtheShow.com\/podcast\/#website","url":"https:\/\/StealtheShow.com\/podcast\/","name":"Steal the Show with Michael Port","description":"Podcast, Book and Resources.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/StealtheShow.com\/podcast\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/StealtheShow.com\/podcast\/#\/schema\/person\/0aa1d00590ec99641e19fe1df8c7986b","name":"Michael","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/StealtheShow.com\/podcast\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/32e2c9c4cab79a08e8c7fe28eb0689a0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/32e2c9c4cab79a08e8c7fe28eb0689a0?s=96&d=mm&r=g","caption":"Michael"},"url":"https:\/\/StealtheShow.com\/podcast\/author\/michael\/"}]}},"_links":{"self":[{"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/posts\/771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/comments?post=771"}],"version-history":[{"count":12,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/posts\/771\/revisions"}],"predecessor-version":[{"id":2088,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/posts\/771\/revisions\/2088"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/media\/772"}],"wp:attachment":[{"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/media?parent=771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/categories?post=771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/StealtheShow.com\/podcast\/wp-json\/wp\/v2\/tags?post=771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}